Fairfield, CT Reviews

Average Rating

4.83

24 Reviews

5 Stars

23 Reviews

4 Stars

0 Reviews

3 Stars

0 Reviews

2 Stars

0 Reviews

1 Star

1 Reviews

Real customers. Real reviews.

In the interest of transparency, we never alter, remove reviews, or incentivize our customers to provide positive feedback. In addition, we respond to all negative reviews personally.

24 Reviews

  • 1

    2026-04-22T05:34:10.652Z Yelp

    Poor communication and disappointing workmanship. The final floor had areas that felt less solid than expected, and the overall result did not match what had been discussed. The main problem was the lack of transparency about subfloor conditions and how they could affect the finished product. That should have been addressed before installation, not after. I would not use this company again.

    Carol S.
  • 5

    2026-04-22T05:34:10.651Z Google

    I had a lot of companies provide estimates and they spent a lot of time justifying the cost, but Troy was the only one I trusted. That’s because he was adamant about doing the job in the right way— where I would have a beautiful new floor that would last for years and years. He helped me understand the “what” and the “why” behind the different proposal elements. He is responsive and shows up on time. His team arrived and completed the work as scheduled. His pricing is competitive. Their work is amazing. I will be using Troy and team again for another project later this summer and I’ll be recommending him to my friends and family.

    Craig Johnson
  • 5

    2026-04-22T05:34:10.651Z Google

    Craig Johnson
  • 5

    2026-04-19T05:34:09.893Z Google

    Janet Magid
  • 5

    2026-04-09T05:34:07.088Z Google

    Troy and the man who worked on the carpet were extremely professional. Great outcome and would highly recommend. Dennis Magid

    Dennis Magid
  • 5

    2026-04-05T05:34:10.917Z Google

    Tory was extremely helpful and worked with us to choose the best style and color. He made the process easy and stress free. We are looking forward to the installation.

    Jenna and Matt Maguire
  • 5

    2026-03-31T05:34:06.87Z Google

    Troy was very professional and took time to understand my flooring requirement. Helped me understand different and price point of various product. What i really liked was no pressure , no upselling and honest feed back on what I was trying to achieve.

    Raju Gorakhia
  • 5

    2026-03-28T05:34:09.923Z Google

    I had the most wonderful in home shopping experience with Floor Coverings International. The rep was friendly, knowledgeable, on-time, quickly understood what I was looking for and offered creative solutions to overcoming some of the challenges my layout and floor needs present. 5 stars for sure!

    Nadja Streiter
  • 5

    2026-03-11T05:34:09.096Z Google

    Troy and team are awesome - professional service provider from start to finish. Great communication every step of the way. Highly recommend them!

    Scott Weiner
  • 5

    2026-03-11T05:34:09.095Z Google

    I had a great experience working with Troy and his team. He was extremely transparent with his proposal and meticulous in the install. Very satisfied and would highly recommend!

    Chris Lange
  • 5

    2026-03-09T05:34:09.736Z Google

    From the first in home appointment to installation it was a great experience, accommodating, quick and great high quality value... the installation was very professional and beautiful!

    Nancy Wargo
  • 5

    2026-02-28T05:34:12.011Z Google

    Troy was very helpful and went above an beyond installing my new kitchen floor. Very prompt service and it turned out great. Would recommend

    Aaron Oommen
  • 5

    2026-02-24T05:34:11.708Z Google

    Thomas Dubois
  • 5

    2026-02-16T05:34:11.899Z Google

    Troy and his team were extremely helpful throughout our townhouse flooring renovation. He was always prompt with his responses, very knowledgeable about the products, and took the time to answer all of the questions my wife and I had. He gave thoughtful guidance on which materials made the most sense for our lifestyle, especially as we think about growing our family and long-term resale value. We ended up going with an engineered hardwood and a really beautiful runner for up our stairs. As someone with a busy work schedule, it was incredibly reassuring to have someone so reliable and responsive managing the process. The project was smooth and low-stress from start to finish. I would absolutely work with them again on our next renovation project.

    Eddie Gulino
  • 5

    2026-02-12T05:34:13.252Z Google

    Floor Coverings International did an amazing job- cannot recommend them enough! They were so friendly, knowledgeable and efficient! Our basement is now my new favorite room in the house with these new floors and carpeted stairs. 10/10

    Jenna Michno
  • 5

    2026-01-17T05:34:10.08Z Google

    We opted to use FCI to redo all flooring and stair carpeting in our basement in Wilton. We need to mindful of heavy rains and protecting against run-off – Troy gave excellent recommendations on what materials and products to go with. Process was smooth and easy, patient with all of our questions, and no wait time. Basement looks brand new for our kids!

    Sam Christie
  • 5

    2026-01-16T05:34:09.407Z Google

    Troy and his team did a fantastic job on my home gym rubber flooring! Troy was professional, punctual, and thorough. He gave a detailed and extremely fair estimate, explained the entire installation process and gave an accurate and speedy timelime for the project and its completion. Anyone considering flooring, needs to call Troy! He is a likeable, relatable, and an honest business man. Good job! Walter

    Walter C
  • 5

    2026-01-01T05:34:21.35Z Google

    Troy is an upstanding guy who’s very honest and forthcoming. He has years of experience in the flooring industry and his product offerings are expansive. If I ever have any flooring needs he’s the one I call.

    Matt B
  • 5

    2026-01-01T05:34:21.35Z Google

    If you are looking for a quality, professional flooring installation company, look no further! Troy is knowledgeable of his products and passionate about servicing his clients. Being in the construction industry and working with many different types of contractors, I can say FCI is top tier!

    Reid Gower
  • 5

    2026-01-01T05:34:21.35Z Google

    Troy is a very attentive and responsive person to work with. He has a wide breadth of knowledge and is able to communicate efficiently. Highly recommend FCI to anyone looking for a quick and seamless installation.

    Andy C

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