Oak Brook, IL Reviews

5

2025-06-27T05:34:10.856Z • Google

We are very satisfied with the services Mike and Norma provided. Whenever complications arose, they went out of their way to make it right. When there was a misunderstanding on the scheduling of the initial consultation, Mike rearranged his calendar and drove right over to our place as soon as he heard about the glitch. When he arrived for the consult, he knew the right questions to ask during our initial meeting and he assembled a detailed workplan. When the crew was running late, we were notified in advance and they showed up shortly afterward. When the crew was unclear about the details that Mike discussed with me, Norma jumped in and brought them up to speed. When the work was done, we didn't like the finish and Norma sent them back to redo it. Compared to other contractors, Mike and Norma are superior in their availability and in their responsiveness to my concerns. Let me be clear: I provided the above details not as a complaint. I don't expect an absence of issues. I expect a dialog about the inevitable issues that arise. Other contractors ghost me when I have questions and concerns, but not Mike and Norma. I got exactly what I wanted in my interactions with them. When I researched typical costs of similar projects, the plan Mike provided came right in the middle of the range I expected. When the job was done, they came in on budget with no surprise charges in the final invoice. At the end of the project, we loved the refinishing job they did. They installed a very tricky curved joint between wood and tiled surfaces. When my wife saw what they did, she described their work as "miraculous." We give them our highest recommendation.

Eric Larson

5

2025-06-27T05:34:10.855Z • Google

FCI put wood flooring in our Second floor and a set of stairs that had carpeting that needed to go. They were great throughout the process, explaining our options with an eye toward our budget and our desire for environmentally responsible options. The work quality was great and they were highly communicative throughout the process. We’re very satisfied.

Gavin Kearney

5

2025-05-31T05:34:11.842Z • Google

High end flooring installed by professional crew. Sales force very detailed and transparent. Excellent attention to detail by sales and installers. Great looking floors at competitive price.

Larry Re

5

2025-05-30T05:34:12.061Z • Google

Great service, fast professional team knocked out the project in a few hours. A lot of attention to details

Marcelo Valencia

5

2025-05-30T05:34:12.061Z • Google

Made sure we were completely satisfied. Very detail oriented and professional installers.

DANIEL VOLTZ

5

2025-05-29T05:34:10.66Z • Google

Floor Coverings International recently refinished our 25 year old oak hardwood floors. They did a great job improving their appearance with a renewed color and finish. Luis and Luis corrected damage by removing stains and scratches and filling gaps between boards to give a seamless look. I appreciated their expertise mixing sample stain color choices to complement our existing trim and cabinets. Mike and Norma are a dedicated team who are knowledgeable, helpful, and always available. Their quality of service was outstanding, and I would highly recommend FCI to anyone with flooring needs.

Pat Pierie

5

2025-05-28T05:34:11.035Z • Google

Mike, Norma, and the team were exceptionally professional, responsive, and the quality of the work is unmatched. From mismatched floors and outdated cream carpet to modern and updated- we could not be happier with the outcome! Highly recommend Mike @ FCI is your first call!

Elizabeth Eichler

5

2025-05-25T05:34:11.495Z • Google

Above and beyond great experience, Mike and his team assisted in guiding us to the perfect floor selection in our new space. Our New flooring upgrades changed the space entirely. We love them! Their office was so easy to work with, fast to supply, easy to reach and super informative. Highly recommend you give them a call !

Tammy Treacy

4

2025-05-25T05:34:11.495Z • Google

David Kaufman

5

2025-05-23T05:34:11.242Z • Google

⭐️⭐️⭐️⭐️⭐️ I’ve worked with Mike and Norma at Floor Coverings International on several projects, and I couldn’t be more impressed. Their service is top-notch—always professional, responsive, and easy to work with. The selection of flooring options is excellent, and they make the process smooth from start to finish. What really stands out is how quickly they’re able to turn jobs around without ever compromising quality. I highly recommend them to anyone looking for dependable, high-quality flooring work. They’re a great team and truly care about their clients. Paul Baker - Team Baker - Platinum Partners Realtors

Paul Baker