North Side of Chicago Reviews

2

2025-08-17T05:34:11.349Z • Google

I recently bought a condo in need of minor renovation, including new carpet in two bedrooms. I was initially so impressed by the service I received when the rep came out to measure and help me select new carpet, but I am disappointed in FCI's lack of follow through. After installation on the date promised was confirmed, I learned only after calling them the afternoon before that there were "supply issues" and the installation would not happen the next day. Had I not called, I would not have known. We set a subsequent date, and on the morning they were to arrive between 8 and 9, I got a call saying the truck had "broken down." About 10:30, two workers arrived, and they implied that my job had been "dropped from the schedule." They didn't have everything they needed to install the carpet properly. They asked me (and I gladly accommodated) their request for lunch from McDonalds. To be fair, they apparently weren't expecting to be working my install that day. The installation went fairly well overall, except for one very noticeable seam across the middle of one room, which I was assured could and would be fixed. I was called on a Sunday night after 8 pm and asked if I could be at the property at 8:30 the next morning, which I couldn't as movers would be at my other residence. I've never received another call back. I initially offered feedback to Mr. Pokerny about the lack of coordination and follow through. He kindly refunded the 3% fee the "bank" charges for credit card use and gave me a small discount on the remainder of the bill which I paid by check. I don't know if the employees are just plain overscheduled, or if they are having issues hiring workers, but at some point customers' needs and customer service should be as important as the company's other needs.

Judith Doran

5

2025-08-07T05:34:10.604Z • Google

I recently worked with Floor Coverings International to install new carpet flooring in my bedrooms as well as to refinish the hardwood floors in the other rooms. The installation process was seamless, and the finished product looks amazing. Also, the hardwood floors look like brand new. What's equally great is the team was professional, efficient, and knowledgeable from start to end. Highly recommend this company for anyone looking to upgrade or restore their floors!

Mike Checuga

5

2025-08-01T05:34:21.28Z • Google

Brian and his team were fantastic to work with! They had plenty of options to choose from and were able to make an awkwardly sized/shaped space work perfectly with some carpeting. They were super efficient. Highly recommend for any flooring needs!

Kristen Pipal

5

2025-08-01T05:34:21.282Z • Google

We were so impressed by the service and final product from Floor Coverings International. Brian was excellent in helping us plan the project and Chuck and the installation team were professional, quick and our new floor looks great! Would recommend 100%.

Ashley Chia

5

2025-07-29T05:34:16.443Z • Google

They came to my house with samples. They have a great selection of flooring. They showed up when they said they would show up, and when they had a glitch, they fixed the problem before I knew about it. The floor is beautiful.

Dave Fript

5

2025-07-19T05:34:21.56Z • Google

Brian and Chuck and the team were great, not only were they extremely responsive but they were able to put us on the schedule within the week and got the job done beautifully. Brian also found us a great flooring option that was in stock so we didn’t have to wait to install. They responded to every request we had and sent photos of the job since we weren’t onsite. A smooth and pleasant experience start to finish, I would definitely recommend them!

Samantha Ditore

5

2025-07-10T05:34:13.218Z • Google

I highly recommend this company. Fantastic customer service, high quality work, fast response time. I have recommended them to two clients and both loved the experience and the finished product.

Emily Wagner

5

2025-06-26T05:34:10.422Z • Google

Brian and the team at FCI are fantastic. They installed custom stair runners that are a beautiful addition to our home. Their team is easy to work with, highly professional and deliver a superior job for a fair price. Thank you FCI!

Y Cohen

5

2025-06-24T05:34:10.852Z • Google

From planning to installation to followup, every step of this project was seamless. Everyone I interacted with was professional and treated my home with respect. I'm very happy with the results and highly recommend working with FCI!

Karen O'Leary

5

2025-05-22T05:34:11.671Z • Google

Really so happy with the great work that this team did on the stairs in our home. Professional, smart and kind. I will be proud to be their customers in the future.

Phil Zepeda