Panama City, FL Reviews

5

2025-06-22T05:34:12.331Z • Google

Floor Coverings International did a great job on a wood flooring repair and replacing our ceramic tile floor with vinyl planks. The workmanship was top notch. It’s so hard to find a company that does a quality job at a reasonable price but this is one of those businesses.

Kimberly Bodine

5

2025-06-21T05:34:10.944Z • Google

I highly recommend working with Niki @ Floor Coverings International on your next flooring project. She is very personable, professional, attentive and helpful in her recommendations. Large jobs or small jobs, she’s there to help.

Lee Tuten

5

2025-06-15T05:35:15.958Z • Google

Organized, knowledgeable and efficient. Love my floor!

Sylvia Ellington

5

2025-06-14T05:34:13.485Z • Google

I love how easy they made the whole process. They come right to you with samples so you can see what it looks like in your home. The floors and carpet look great and the installer and all the staff is very knowledgeable and friendly.

Tatiana Cole

5

2025-06-08T05:34:14.548Z • Google

I,highly recommend using FCI for your flooring needs. Friendly sales and skilled installers

Dave Blazer

5

2025-06-06T05:34:11.427Z • Google

ALLAN GIBSON

5

2025-06-06T05:34:11.425Z • Google

What a wonderful experience. Having the showroom come to you so you can see how everything looks in your home. Nicki and her installers worked hand in hand to install my hardwood flooring and staircase. I would recommend Nicki and her team to everyone.

Karen Willis-Mathis

4

2025-06-02T05:34:10.718Z • Google

Great service. Floors came out better than I would have thought. Quick turn around on my schedule. Great communication and follow-up talks. Ron was amazing.

Kim Davis

5

2025-05-31T05:34:11.84Z • Google

Maureen followed up on our inquiry very quickly to set up an appointment to accomodate our schedules. The follow up was quick and Marty did a great job in very little time. We would highly recommend!

Donna McAlister

1

2025-05-30T05:34:19.629Z • Google

Overall extremely horrible experience with this company. Nikki was extremely rude and unprofessional. Carpet installers left razorblades laying all around our house when they left. Company set expectations they can't meet. Once paid, they will completely ghost you. For a comedic twist, they have family members post 5 star reviews to bury real reviews. -- In response to the owner: You were not made aware of the razor blades because you refused to respond when contacted after being paid, and we had to contact the carpet installer directly regarding concerns due to this as well as your lack of professionalism and aggressive demeanor while at our home. As I advised in your prior response which you promptly ignored, it doesn't matter who your 'direct' client is. Does a claims adjuster ignore passengers because they do not own the vehicle? No. Does a waitress ignore the others present at a restaurant table because they are not paying? No. My mother did not want to speak with you because you gaslight her, twisted the situation as you are doing in your response, even though we have written evidence of exactly what was originally said. You caused her extreme distress, to which she rightfully did not want to have to deal with further. You advised the carpet would ship in two days via text, then later said you told us 3-5 days. You set a date for the carpet installation, then attempted to push it up a day, and have your installer complete a job at 9 am when his last job completed at 1 am the night before. You forwarded an email in which very clearly stated he would -not- be completing the job that day, and that the job would take two days, then you proceeded to continue to say you'd try to get him to come that day, and pushed him to complete a two day job in one day rather than simply being a professional and advising it was a two day job, setting appropriate expectations, and having accountability for when you provided misinformation. I have also been requesting your corporate office's contact information, however the only way you respond is via a 1 star review so here we are, again. There are always going to be situations that are out of your control, and although this particular situation was of your own making, the issue is not your poorly set expectations - the issue was your response and handling of the situation. Your corporate office and potential customers should be aware of that, as I believe leaving loose razor blades around a person's home (particularly those that were left on the floor) and being so aggressive to a customer within their own home that they feel unsafe with you even knowing their address are very serious matters.

alexandra Malnar