West Denver, CO Reviews

1

2025-08-16T05:34:21.672Z • Google

Beware of their LVP garentees. Purchased Aqua Guard flooring and was told perfect for kitchen and basement because it has lifetime warrenty. We had a leak that got it wet and the water penitrated through to the vapor barrier causing it to swell in the middle of the room. Called customer service a got a really nasty lady who informed me it isn't covered if it gets wet. So I went here to find a better alternative and the manager told me the only difference between 1.99 sf pergo and Aqua Gaurd is the laminant and the name. The best Home Depot representative I have ever had the pleasure of working with. Basically read the warrentee if and you will find that anything other than a spilled glass of water is not covered. No leaks or puddles or fridge/dishwasher issues. What a waste of money. No more buying Floor and Decor products as most of their products are not really covered at least HD backs their products.

Chuck Storrs

1

2025-07-23T05:34:10.844Z • Google

Quoted me ~$12,500 to replace flooring in the living room and on four flights of 8 stairs each citing most of the cost coming from labor involved with finishing and installing the stairs with engineered hardwood. After demo of the carpeted stairs it was found that the builder grade treads were warped and that if we installed the EHW it would look and perform poorly. I opted to have the stairs rebuilt with hardwood treads by a different company under the understanding that FCI would finish the stairs (sand, fill, stain). After removal of the stairs scope from the original bid I was given a $500 discount even though the labor involved with was no longer a part of the project and the finish work on the installed hardwood treads amounted to half a day of sanding, finishing and filling the nail holes in the stairs with the wrong color wood filler. FCI's sub contractor has just not shown up to the job at least 3-4 days, and the project continues to drag on. Also the bull nose material ordered by FCI do not match the flooring at all. I've been repeatedly fed the answer that it is the recommended product from Shaw and that I am out of luck with no return option or refund or alternative being offered. This company is clearly out of their depth here. If I'd known what a headache this would turn into and how much work time I would have to sacrifice to accommodate late or no-show workers I would have opted to do it myself.

Alec Thompson

5

2025-07-11T05:34:10.06Z • Google

Love my floor! They did a thorough assessment of what they needed to do. Gave good advice in which floor was the for my basement! In 2 days the whole basement was done perfectly! Thank you Steve and crew!

Tineke Bodewitz

5

2025-07-10T05:34:13.219Z • Google

If you have any doubts around picking a flooring company let me put your mind at ease. These guys went out of their way to help with my insurance claim. They also did an amazing job on the floors. Amazing team and great work!

phill mc

5

2025-07-09T05:34:11.488Z • Google

Good communication and options while we shopped for flooring, easy to schedule, great product selection, and professional installation. I'll be using them again.

Rich Hohenbrink

5

2025-06-12T05:34:10.388Z • Google

I had a great experience with Erin and her team. My new hardwood floors look totally rad.

Jessica Knowles

5

2025-05-18T05:34:16.161Z • Google

Very nice, good job!

Tammi

5

2025-05-03T05:34:18.705Z • Google

Darrel, Steve, and Eric were excellent to work with for our wood flooring (refinishing existing and laying new), carpet, and tile. The team was very professional and knowledgeable. Erin and Steve helped with the upfront to ensure a seamless quoting and selection process. Erin provided excellent support and suggestions. Darrel assisted with the coordination of the demo and installation of the floors. The job was started and completed within the timeline with good communication throughout. We couldn't be happier with the result. Thank you guys.

David Stueven

5

2025-04-27T05:34:13.982Z • Google

I couldn’t be happier with our new carpet in the bedrooms and on the stairs. It was easy to get a quote from Erin and she was very helpful in going over the different options. The carpet installers were professional and had great attention to detail - it looks perfect!

Paige

5

2025-04-22T05:34:09.792Z • Google

It’s truly amazing what new carpet can do! We moved into our home in 2021, and I feel like we got a brand new house by simply updating the carpet in our rooms and on the stairs. The rooms look brighter & the air feels cleaner. The crew at FCI also was timely and professional, and they cleaned up so well after they left! I couldn’t be happier.

Aaron Beckman