Mission Viejo, CA Reviews

5

2025-08-22T05:34:11.624Z • Google

Reputable company with excellent customer service. I did not use Floor Coverings International - Mission Viejo for my current flooring job due to a more competitive offer received; however, I won't hesitate to recommend them to others based on customer service alone. I especially want to call out Mark C. as he is professional, kind, and caring and frankly a breath of fresh air when it comes to my experience with work needing to be done at my home. Thank you and best wishes to your company.

Reuel Tiosejo

5

2025-08-21T05:38:50.998Z • Google

They were very professional...showed on time and did the work in a timely manner. Follow up has been great. My questions and concerns were answered almost immediately. Second project went very smoothly, as well.

Lynda Julson

4

2025-08-21T05:38:50.994Z • Google

Excellent consultation and installation. Wonderful selection of carpets. I am happy with the service and the product.

Annette Schlichter

5

2025-08-21T05:38:50.985Z • Google

Not only is the flooring beautiful and well installed, but the company was sensitive to our schedule and caused minimal disruption in doing the job. The crew was courteous and capable.

Ilene Schneider

5

2025-08-21T05:38:43.52Z • Google

I am very happy with this company and their work. The customer service is some of the best I have ever experienced. Karen was the rep I worked with and she is honestly one of the main reasons why I chose this company over others. They have a great PowerPoint presentation that is very informative. Their prices are fair and competitive. I also loved their “mobile showroom” that provided hundreds, if not thousands, of carpet options and colors. Karen provided same-day quotes for multiple carpet options, and she was quick to respond to all my emails. They guarantee their work, and came back when I had a few small issues. The issues were fixed in a timely and professional matter! I would recommend this company to anyone and everyone!

Briana Salinas

5

2025-08-21T05:38:43.52Z • Google

Caren was friendly, helpful, and thorough. The work was done quickly and without issue.

Jennifer Quinn

5

2025-08-21T05:38:43.52Z • Google

Caren was extremely professional and amicable. My carpet job was completed in a timely manner.

Judy Doornbos

5

2025-08-21T05:38:38.199Z • Google

Our experience was handled expertly from start to finish. Caren gave us gave us great advice and guidance on selecting our flooring and made sure everything we needed was there. Oscar and Fernando worked hard to repair our stairs, demo the carpet in our bedroom and install our beautiful vinal floors in the bedroom and hall. Mario did an expert job carpeting the stairs. A lot of people worked together to make sure our needs were met. Owner Mark Chapman even stopped by to make sure everything was going well! We are very happy! I gladly recommend Floor Coverings International, Mission Viejo to anyone needing beautiful flooring and a hassle free experience.

Thomas and Joanne Marquez

5

2025-08-21T05:38:35.897Z • Google

Mark and his team were so great! I got a fair FL price within MINUTES of my consultation. I was especially pleased with the personal touch and professional demeanor. I highly recommend this team because, they not only gave me a fair price, but they also started my project ON TIME and were able to finish the project sooner than expected. The craftsmanship of the project was pristine.

Christine Mikhail

5

2025-08-21T05:38:35.893Z • Google

I really enjoyed this company, we had a few people come out to give estimates and we are so glad we chose Floor Coverings International! Renee was awesome and I loved how personal everything was compared to other companies we considered. Within hours of confirming, I had the owner contacting me, thanking me and sending over virtual videos to show how the process would go. The workmanship of how the floors turned out was spectacular! We all loved the job they did and how timely everything was accomplished. The workers were friendly and clean. Overall great experience!

Richlie Allen